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Most ecommerce platforms can tell merchants what shoppers did: where they clicked, when they left, whether they purchased, and if they returned.
What those numbers often cannot provide is the guidance a shopper needs in the moment to make a confident decision.
A visitor may be interested but still unsure which product fits their needs, how two options compare, or whether an item is right for them. Without someone available to answer those questions, that uncertainty can become an abandoned cart.
ChekOut.ai helps close that gap. Through its integration with SHOPLINE, merchants can add an AI sales agent that learns their catalog and brand voice, engages shoppers around the clock, and helps move them from consideration to purchase within the conversation.
Cart abandonment is not always caused by a lack of purchase intent. In many cases, shoppers leave because they cannot find the information or reassurance they need to choose the right product.
That challenge is especially relevant for D2C and CPG brands with deeper catalogs, including merchants in beauty and skincare, wellness and supplements, food and beverage, apparel, home goods, and pet products. Product details may explain what an item is, but they do not always help a shopper understand which option is best for them.
Traditional support chatbots are generally built to answer common questions or deflect tickets. ChekOut.ai takes a sales-first approach, helping shoppers work through product comparisons and purchasing decisions while their intent is still active.
ChekOut.ai acts as an always-on sales associate trained exclusively on the merchant's catalog and voice. It can answer questions, surface relevant trade-offs, and recommend products based on what the shopper is looking for.
This gives merchants a way to support several important outcomes:
According to ChekOut.ai, its sales agent can drive roughly a 30% sales lift for brands. The company also reports a 34% conversion lift for By Kind and a 54% revenue lift for KivaKube.
The value of each conversation extends beyond the immediate sale. ChekOut.ai captures first-party signals about the questions shoppers ask, the products they compare, where they hesitate, and what they ultimately walk away from.
That pre-sale intelligence can be synced to tools such as Klaviyo and HubSpot, along with the merchant's broader CRM and analytics stack. Teams can use those insights to refine merchandising, strengthen product messaging, and identify recurring barriers to conversion.
Instead of relying only on behavioral data, merchants gain more context about what customers need before they buy. Over time, those patterns can help teams prioritize improvements across the shopping experience.
“I believe SHOPLINE customers can benefit greatly by driving D2C sales increases and leveraging a customizable sales agent which provides actionable pre-sale customer intelligence directly back to the brand.” - Anisha Bhandari, Founder & CEO at ChekOut.ai
SHOPLINE merchants can install ChekOut.ai directly from the SHOPLINE App Store using a fast, no-code setup that takes about five minutes.
Once connected, the AI sales agent reads the merchant's product catalog, embeds on the storefront, and begins engaging shoppers in real time. The agent is trained on the brand's catalog and communicates in its voice, helping merchants add conversational selling without building a new experience from scratch.
Customer questions and pre-sale insights can then flow back into the merchant's CRM and analytics stack, giving teams both an additional conversion tool and a clearer view of shopper intent.
The partnership brings ChekOut.ai's conversational sales experience to SHOPLINE's global merchant ecosystem. Together, SHOPLINE and ChekOut.ai give independent brands another way to strengthen direct customer relationships, improve onsite conversion, and retain the customer insights and margin that come with selling through their own storefronts.
ChekOut.ai is also recognized as a Shopify App approved partner, a Google Cloud Startup, and a participant in the Google for Startups program. Its team combines experience in large-scale engineering, human-computer interaction, luxury ecommerce, and retrieval infrastructure.
As ecommerce becomes more competitive, giving shoppers useful guidance at the moment of decision can help brands turn more existing demand into revenue while learning what customers need to move forward.
Turn more shopper conversations into conversions with ChekOut.ai in the SHOPLINE App Store.
Want to explore how AI could support your business? Book a discovery call with ChekOut.ai to discuss your commerce strategy, goals, and where to start.
About ChekOut.ai
ChekOut.ai is a customer intelligence platform featuring an AI sales agent that embeds on a brand's site, trains on its catalog, sells in the brand's voice, and captures actionable pre-sale intelligence. Learn more at ChekOut.ai.
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